HelperEx — Terms and Conditions

Effective Date: 24 March 2026 Last Updated: 17 April 2026

1. Introduction and Acceptance

These Terms and Conditions ("Terms") govern your access to and use of the HelperEx platform, including our website, mobile application, APIs, and all related services (collectively, the "Platform" or "Services"), operated by HelperEx ("we", "us", "our").

By creating an account, accessing, or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Platform.

We may update these Terms from time to time. Material changes will be communicated to you via email or in-app notification. Continued use of the Platform after such notice constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you should stop using the Platform and close your account.

2. Definitions

In these Terms, the following capitalised terms have the meanings set out below:

3. About HelperEx

HelperEx is an AI-powered platform that facilitates the matching of domestic helpers with employers in Hong Kong, Macau, Singapore, the United Arab Emirates, and Saudi Arabia. The Platform provides:

• Profile creation and management for helpers and employers
• AI-driven matching and recommendations
• Job posting and application management
• Interview scheduling and coordination
• In-app and third-party messaging (WhatsApp, WeChat, Telegram)
• AI-assisted screening (voice calls and chat-based)
• Immigration and visa documentation assistance (form pre-filling and generation for Hong Kong)
• Subscription plans and add-on services

HelperEx is a technology platform and facilitator. We are not an employment agency, recruitment firm, or employer. We do not employ, supervise, or control any helper. All employment relationships are solely between the employer and the helper.

4. Eligibility

To use the Platform, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into a binding agreement
• Provide accurate and truthful information during registration and throughout your use of the Platform
• Not have been previously suspended or removed from the Platform

For Employers in Hong Kong: You acknowledge that hiring a domestic helper from abroad requires compliance with the Hong Kong Immigration Ordinance (Cap. 115), the Employment Ordinance (Cap. 57), and the Employees' Compensation Ordinance (Cap. 282), including but not limited to the requirement of a minimum monthly household income of HK$15,000 per helper employed.

For Helpers: You acknowledge that you must hold a valid national passport and the appropriate visa before taking up employment. You must have at least 2 years of prior domestic helper experience where required by the destination jurisdiction.

5. Account Registration

5.1 Creating an Account

To use the Platform, you must register for an account by providing your phone number and completing the one-time password (OTP) verification process. You may register as either a Helper or an Employer.

5.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at support@helperex.com if you become aware of any unauthorised use of your account.

5.3 One Account Per Person

Each individual may maintain only one account. Creating multiple accounts may result in suspension or termination of all associated accounts.

5.4 Account Accuracy

You agree to provide accurate, current, and complete information during registration and to keep your profile information up to date. We reserve the right to suspend or terminate accounts that contain materially inaccurate or misleading information.

6. User Roles and Obligations

6.1 Helpers

As a helper using the Platform, you agree to:

• Provide truthful and accurate information about your identity, qualifications, experience, skills, and work history
• Upload genuine documents (passport, HKID, visa, release letters) when required
• Respond to communications from potential employers and HelperEx in a timely manner
• Not misrepresent your availability, skills, or employment history
• Comply with all applicable laws and regulations in the jurisdiction where you seek employment, including immigration and employment laws
• Not use the Platform to engage in any activity that is fraudulent, illegal, or harmful

6.2 Employers

As an employer using the Platform, you agree to:

• Provide truthful and accurate information about your household, family composition, job requirements, and financial position
• Upload genuine documents (HKID, proof of financial position, proof of address, household member documents) when required
• Treat all helpers with respect and dignity throughout the hiring process
• Comply with all applicable employment, immigration, and labour laws in your jurisdiction, including the use of the Standard Employment Contract (ID 407) where required
• Pay helpers no less than the minimum allowable wage as prescribed by the relevant government
• Provide suitable accommodation with reasonable privacy to live-in helpers
• Not require helpers to perform duties outside those specified in the employment contract
• Not use the Platform to engage in any form of discrimination, harassment, exploitation, or human trafficking

6.3 All Users

All users agree to:

• Not share, distribute, or transmit another user's personal information outside the Platform except as reasonably necessary for the employment relationship
• Not use the Platform for any purpose other than its intended purpose of facilitating domestic helper employment
• Not interfere with or disrupt the Platform's operations, security, or integrity
• Not use automated tools (bots, scrapers) to access the Platform without our written permission
• Not upload viruses, malware, or other harmful code
• Comply with all applicable laws and regulations

7. Messaging and Contact Sharing

7.1 In-App and Third-Party Messaging

The Platform provides messaging functionality through in-app messaging as well as third-party channels (WhatsApp, WeChat, Telegram). Messaging is provided to facilitate communication between Helpers and Employers for the purpose of discussing employment opportunities, scheduling interviews, and coordinating the hiring process.

7.2 Sharing of Contact Details

A Helper's phone number is shared with an Employer only when the Employer initiates contact through the Platform (e.g. via the WhatsApp contact button). An Employer's contact details are not shared with Helpers unless the Employer chooses to disclose them directly.

7.3 Messaging Conduct

Users must not use the Platform's messaging features to send unsolicited advertising, spam, abusive messages, or content unrelated to domestic helper employment. HelperEx reserves the right to monitor messages for compliance with these Terms and to suspend messaging access for Users who violate this policy.

8. AI-Powered Features and Consent

8.1 AI Matching

The Platform uses artificial intelligence, including semantic vector embeddings, to generate compatibility scores and recommend matches between helpers and employers. These AI-generated suggestions are informational and advisory only. All hiring decisions remain solely with the employer and helper.

8.2 Voice Screening

We may offer AI-assisted voice screening calls for helpers. These calls are recorded, transcribed, and analysed to assess skills, experience, and personality traits. By participating in a voice screening call, you consent to the recording, transcription, and AI analysis of that call. You may decline to participate in voice screening, which may limit the completeness of your profile and the quality of matches.

8.3 Chat-Based Profiling

We may use conversations you have with our AI agents or support team — through the Platform, WhatsApp, WeChat, Telegram, or other messaging channels — to build, supplement, and refine your user profile. This helps us improve the accuracy of helper-employer matching. By using our messaging features, you acknowledge and consent to this use of your conversations.

8.4 Automated Document Processing

Identity documents, visa stamps, and financial documents you upload may be processed by automated AI-based systems to extract structured information (such as names, dates of birth, document numbers, and expiry dates). This information is used to pre-fill forms, verify consistency across documents, and support visa application processing. Our service providers for this processing are identified in our Privacy Policy. You may request that a member of our team manually review extracted information before it is relied upon in any submission made on your behalf.

8.5 Contacting Users

By creating an account, you consent to being contacted by HelperEx via WhatsApp, phone call, SMS, email, or in-app notifications for purposes related to the Services, including but not limited to: account verification, profile completion, match notifications, interview reminders, application updates, visa documentation status, and service announcements.

You may opt out of non-essential marketing communications at any time by contacting us at support@helperex.com or using the unsubscribe mechanism provided in the communication.

8.6 No Guarantee of Outcomes

AI-generated matches, scores, and recommendations do not constitute endorsements, guarantees, or warranties regarding any helper's or employer's suitability, character, reliability, or fitness for purpose.

9. Visa and Documentation Services

9.1 Form Pre-Filling and Generation

The Platform offers a documentation service that pre-fills and/or generates Hong Kong immigration forms (ID 988A, ID 988B, ID 407) based on information provided by the employer and helper. This service is designed to reduce errors and streamline the application process.

9.2 No Legal Advice

The documentation service is an administrative convenience tool. It does not constitute legal, immigration, or professional advice. HelperEx is not a law firm, immigration consultancy, or licensed employment agency.

9.3 User Responsibility

You are solely responsible for:

• Reviewing all generated documents for accuracy and completeness before signing or submitting them
• Ensuring that all information provided for form generation is truthful, accurate, and consistent across documents (including the critical cross-document consistency requirements between ID 407 and ID 988B)
• Submitting documents to the appropriate government authorities
• Complying with all visa, immigration, and employment requirements in the applicable jurisdiction

9.4 No Guarantee of Approval

HelperEx does not guarantee that any visa application, contract renewal, or change-of-employer application will be approved by the Hong Kong Immigration Department or any other government authority. Approval decisions are made solely by the relevant government body.

10. Subscriptions and Payments

10.1 Subscription Plans

Certain features of the Platform (such as browsing full helper profiles) may require an active subscription. Subscription plans, pricing, and features are described on the Platform and may vary by region.

10.2 Payment Processing

Payments are processed through third-party payment processors (currently Stripe). By making a payment, you agree to the payment processor's terms of service. We do not store your full payment card details.

10.3 Billing

Subscriptions are billed in advance for the subscription period selected.

10.4 Cancellation and Refunds

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. We do not provide refunds for partial billing periods unless required by applicable law or at our sole discretion.

10.5 Add-On Services

The Platform may offer additional paid services (e.g. documentation assistance, priority matching, consultation). Pricing and terms for these services are displayed at the time of purchase.

10.6 Pricing Changes

We reserve the right to change subscription prices and service fees at any time. Price changes will not apply to your current billing period and will be communicated at least 30 days in advance.

11. Ratings and Reviews

11.1 Employer Ratings

Employers may be invited to rate Helpers after an interview or at the end of the hiring process. Ratings are used to help other Employers assess the suitability of Helpers and to improve the quality of the Platform's recommendations.

11.2 Rating Conduct

Ratings must be honest, fair, and based on genuine interactions. Ratings that are defamatory, discriminatory, retaliatory, or otherwise in bad faith may be removed by HelperEx at our discretion. A Helper may contact us to dispute a rating they believe to be unfair or inaccurate.

11.3 No Guarantee

Ratings reflect the subjective opinion of individual Employers and do not represent the views of HelperEx. A high or low rating does not constitute an endorsement or disqualification by HelperEx.

12. Intellectual Property

12.1 Platform Ownership

The Platform, including its design, code, algorithms, AI models, text, graphics, logos, and all other content created by HelperEx, is owned by or licensed to HelperEx and is protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Platform without our prior written consent.

12.2 User Content

You retain ownership of the Content you upload to the Platform (profile information, photos, documents). By uploading Content, you grant HelperEx a worldwide, non-exclusive, royalty-free licence to use, display, reproduce, reformat, and process that Content for the purpose of providing and improving the Services, including AI matching and profiling. This includes the right to adapt Content for technical compatibility (e.g. resizing images, reformatting text for display on different devices).

12.3 Feedback

Any feedback, suggestions, or ideas you provide to HelperEx about the Platform may be used by us without restriction or obligation to you.

13. Prohibited Conduct

You must not use the Platform to:

• Engage in, facilitate, or promote human trafficking, forced labour, or any form of exploitation
• Discriminate against any user based on race, ethnicity, religion, gender, sexual orientation, disability, or any other protected characteristic, except where a bona fide occupational requirement applies (e.g. employer preference for a specific language speaker)
• Harass, threaten, abuse, or intimidate any user
• Impersonate another person or misrepresent your identity or affiliation
• Post false, misleading, or defamatory content
• Collect, harvest, or store other users' personal data for unauthorised purposes
• Circumvent or attempt to circumvent the Platform's security measures, access controls, or payment systems
• Use the Platform to facilitate any arrangement that violates applicable immigration or employment laws
• Solicit users to transact outside the Platform to avoid fees or in a manner that undermines Platform safety features
• Transmit unsolicited advertising or spam through the Platform's messaging features

14. Content Moderation

We reserve the right to review, moderate, and remove any content that violates these Terms or that we deem inappropriate, misleading, or harmful. We may also suspend or terminate accounts that repeatedly violate our policies.

15. Disclaimers and Limitation of Liability

15.1 Platform Provided "As Is"

The Platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, HelperEx disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

15.2 No Guarantee of Availability

We do not guarantee that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components. We may suspend or discontinue the Platform or any feature at any time without notice.

15.3 No Liability for User Conduct

HelperEx is not responsible for the conduct, actions, or omissions of any user, whether online or offline. We do not conduct background checks, criminal record checks, or identity verification beyond what is described in our Services, unless explicitly stated otherwise.

15.4 No Employment Relationship

HelperEx is not a party to any employment contract between a helper and an employer. We are not responsible for:

• The performance, conduct, or reliability of any helper or employer
• Disputes arising from the employment relationship
• Non-payment of wages, wrongful termination, or breach of employment contract
• Visa application outcomes or immigration decisions
• Accuracy or completeness of information provided by users

15.5 Limitation of Liability

To the maximum extent permitted by applicable law, HelperEx's total aggregate liability to you for any claims arising from or related to the Services shall not exceed the greater of: (a) the total fees you have paid to HelperEx in the 12 months preceding the claim; or (b) HK$1,000.

In no event shall HelperEx be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunity, or personal injury, even if we have been advised of the possibility of such damages.

15.6 Offline Safety

HelperEx facilitates connections between Helpers and Employers, which may lead to in-person meetings such as interviews. We advise all Users to take reasonable precautions for their personal safety when meeting another User in person, including meeting in public or well-known locations where possible and informing a trusted person of the meeting details. HelperEx is not responsible for any safety incidents occurring during offline meetings between Users.

15.7 Force Majeure

HelperEx shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, war, terrorism, labour disputes, power failures, or internet disruptions.

16. Indemnification

You agree to indemnify, defend, and hold harmless HelperEx, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or related to:

• Your use of the Platform
• Your breach of these Terms
• Your violation of any applicable law or regulation
• Any content you upload or submit through the Platform
• Any dispute between you and another user
• Any employment relationship you enter into through the Platform

17. Dispute Resolution

17.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to its conflict of law provisions.

17.2 Informal Resolution

Before initiating any formal proceedings, you agree to first contact us at support@helperex.com to attempt to resolve the dispute informally. We will make reasonable efforts to resolve your concern within 30 days.

17.3 Arbitration

If informal resolution is unsuccessful, any dispute, controversy, or claim arising out of or relating to these Terms or the Services shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) in accordance with the HKIAC Administered Arbitration Rules in force at the time. The seat of arbitration shall be Hong Kong. The language of arbitration shall be English. The arbitration tribunal shall consist of a sole arbitrator.

17.4 Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

18. Account Deactivation, Suspension, and Termination

18.1 Account Deactivation (by You)

You may deactivate your account at any time through your account settings or by contacting us at support@helperex.com. Deactivation hides your profile from search results and other Users, but retains your data so that you can reactivate your account at a later date.

18.2 Account Deletion (by You)

You may request permanent deletion of your account and associated data by contacting us at support@helperex.com. Upon deletion, your profile and personal data will be removed in accordance with the retention periods set out in our Privacy Policy. Certain data may be retained where required by law (e.g. visa application records, payment records).

18.3 Suspension or Termination by HelperEx

We may suspend or terminate your account, with or without notice, if:

• You breach these Terms or any applicable law
• You engage in prohibited conduct as described in Section 13
• Your account has been inactive for more than 24 months
• We are required to do so by law or regulation
• We cease to provide the Services or any part thereof

18.4 Effect of Termination

Upon termination:

• Your right to access and use the Platform ceases immediately
• Any outstanding subscription fees remain payable
• Sections of these Terms that by their nature should survive (including Sections 12, 15, 16, 17, and 19) shall survive termination

19. General Provisions

19.1 Entire Agreement

These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and HelperEx regarding the Services and supersede all prior agreements and understandings.

19.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

19.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

19.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

19.5 No Agency

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and HelperEx.

19.6 Notices

We may send notices to you via the email or phone number associated with your account. You may send notices to us at support@helperex.com. Notices are deemed received 24 hours after being sent by email or immediately if delivered in-app.

20. Contact Us

If you have any questions about these Terms, please contact us:

• Email: support@helperex.com
• Address: 1103-5, Allied Kajima Building, 138 Gloucester Road, Wan Chai, Hong Kong
• Phone: +852 6058 6668

These Terms and Conditions are provided in English. In the event of any inconsistency between translated versions, the English version shall prevail.