Introduction
Finding a new domestic helper job in Hong Kong can be stressful — especially if you are relying on an agency that charges high fees, limits your choices, or keeps you waiting. HelperEx offers a different way. It is a free platform that connects domestic helpers directly with employers, putting you in control of your own job search.
Whether you are finishing your current contract, just arrived in Hong Kong, or looking for a better employer match, HelperEx gives you the tools to find work faster, without paying a single dollar.
What Is HelperEx and Why Is It Free for Helpers?
HelperEx is a direct matching platform for domestic helpers and employers in Hong Kong and Singapore. It was built to remove the agency middleman — so employers and helpers can communicate directly, honestly, and without hidden fees on either side.
For helpers, the platform is 100% free. There are no registration fees, no placement fees, and no charges at any point — not when you sign up, not when you apply, not when you get hired. HelperEx charges employers a flat subscription fee, which means helpers never pay to find work.
This matters because many agencies in the Philippines and Indonesia charge helpers the equivalent of several months' salary before they even start work. HelperEx eliminates that burden entirely.
Step 1: Create Your Profile
Your profile is your first impression. Employers browse profiles based on their needs — so a complete, detailed profile will get you seen by more of the right families.
Register with just your phone number. The process takes a few minutes.
Fill in every section:
- Name, nationality, age, languages spoken
- Years of experience and number of previous employers
- Primary duty (childcare, cooking, housekeeping, elderly care, etc.)
- Full skills list
- Detailed work history — list each previous employer with dates and duties
- Salary expectations, preferred regions, availability type (full-time / part-time / temporary)
- Accommodation preference (live-in / live-out) and contract status
HelperEx tracks your profile completeness as a percentage. A fully completed profile ranks higher in employer searches and is shown to more job matches through the AI recommendation system.
Upload Cooking Photos
If cooking is one of your skills, upload photos of food you have cooked. You can add up to 6 photos. This is one of the most effective ways to stand out — many Hong Kong employers filter specifically for helpers who have cooking photos, because a photo shows what no text description can.
Get Verified
Complete the HelperEx verification process to earn a verification badge on your profile. Verified helpers appear more trustworthy to employers and are more likely to be contacted first.
Step 2: Browse Job Postings and Apply
Once your profile is ready, browse available job postings. Each listing shows:
- Employer's name and nationality
- Family composition (adults, children, infants, elderly)
- Required duties and responsibilities
- Salary offered
- Location (district)
- Start date
- Whether a private room is provided
You can filter jobs by responsibilities, family type, salary range, location, employer nationality, and whether a separate room is available. This means you can target jobs that genuinely suit you — not just whatever an agency suggests.
When you find a role you like, apply with one click. There is no lengthy process. Your application goes directly into the employer's candidate list.
Apply to multiple roles. Rather than waiting to be found, be proactive. Helpers who apply actively are more likely to be hired quickly.
Step 3: Track Your Applications
HelperEx shows you the status of every application you have made:
| Status | What it means |
|---|---|
| Applied | Your application has been received |
| Contacted | The employer has reached out to you |
| Interview Scheduled | An interview time is confirmed |
| Interviewed | Interview completed, employer is deciding |
| Offer Made | The employer wants to hire you |
| Hired | You have accepted the offer |
You can withdraw an application at any time if you change your mind or accept another position.
Step 4: Prepare Well for Interviews
When an employer is interested, they will contact you via WhatsApp directly — no agency in the middle. HelperEx also has a built-in interview scheduler: the employer sets available time slots, and you book the one that suits you.
To make a strong impression in the interview:
- Study the job posting carefully. Know what duties the family needs and be ready to explain your experience with each one.
- Give specific examples. Instead of saying "I am good at cooking," say "In my last job, I cooked Cantonese meals daily and baked for the children on weekends." Specifics are more convincing.
- Prepare your own questions. Ask about the daily schedule, children's ages, cooking preferences, and rest day arrangements. This shows you are serious and helps you decide if the role is right for you.
- Have documents ready. Reference letters from previous employers, training certificates, and your passport or HKID should be on hand if requested.
- Respond quickly. When an employer contacts you, a prompt, professional reply signals that you are reliable.
Step 5: Review the Offer Before You Accept
When an employer sends a formal job offer through HelperEx, review it carefully before accepting:
- Is the salary at or above the Minimum Allowable Wage (HK$5,100/month)?
- Is private accommodation included at no charge to you?
- Are rest days and holidays clearly agreed?
- What are the primary duties, and do they match what you are comfortable with?
If you have questions about what terms are legally required, you can ask Zoe — HelperEx's free AI assistant.
Zoe: Your Free AI Assistant
All helpers on HelperEx have access to Zoe, a free AI assistant designed specifically to support domestic workers. Zoe can help you with:
- Finding the right jobs — personalised recommendations based on your profile and preferences
- Visa questions — what documents you need, how long things take, what the process looks like
- Knowing your rights — minimum wage, rest days, statutory holidays, food allowance, what employers are legally required to provide
- Handling workplace difficulties — disputes, overwork, salary issues, lack of privacy
- Life in Hong Kong — banking, sending money home, healthcare, community resources
Zoe is available in English, Traditional Chinese, Tagalog, and Bahasa Indonesian. If you are ever unsure about something — whether it is a visa step, a contract term, or a situation at work — ask Zoe before making a decision.
Tips to Get Hired Faster on HelperEx
- Complete your profile to 100%. Incomplete profiles miss out on AI-matched job recommendations.
- Upload cooking photos. Even 2–3 photos of home-cooked meals significantly increase your visibility.
- Get verified. The badge builds trust with employers and improves your ranking.
- Be specific in your work history. Names, dates, duties — a clear timeline gives employers confidence.
- Set realistic salary expectations. Research the going rate for your experience level and set expectations accordingly.
- Apply proactively. Don't wait to be found — browse postings and apply.
- Reply fast. Employers often contact multiple helpers. A quick, professional response makes a difference.
- Use Zoe. Before you accept any offer, make sure you understand your rights and the contract terms.
Conclusion
HelperEx gives domestic helpers in Hong Kong a better way to find work — free, direct, and on your own terms. Create a complete profile, add cooking photos, apply to jobs that match your skills, and use Zoe whenever you have questions. No agency fees, no intermediaries, no surprises.
Ready to start? Sign up on HelperEx today and take control of your next job search.
FAQ
Is HelperEx really free for helpers? Yes, completely. There are no registration fees, placement fees, or charges at any stage. HelperEx earns revenue from employers, not helpers.
Can I use HelperEx if I am still overseas? Yes. You can create a profile and apply to jobs from outside Hong Kong. If an employer wants to hire you from overseas, they can use the Overseas Hiring add-on (which they pay for) to manage the immigration process.
What is the best way to stand out from other helpers? Complete your profile fully, add cooking photos, get verified, and write a detailed work history with specific duties and dates. These four things have the biggest impact on how often employers contact you.
What if I receive a job offer with terms I'm not sure about? Ask Zoe before accepting. Zoe can explain what terms are legally required under Hong Kong's Employment Ordinance and what questions to ask the employer.
Can I apply to jobs in Singapore too? Yes. HelperEx is active in Singapore as well as Hong Kong. You can filter job postings by region and apply to Singapore-based roles directly from the same account.
