Question 1

How much does it cost to hire a domestic helper through HelperEx?

Accepted Answer

HK$13,000. Our overseas new-hire package costs HK$13,000 for Filipino and Indonesian domestic helpers. Airfare to Hong Kong is payable separately.

Question 2

What is included in the displayed price?

Accepted Answer

HK$13,000 includes: full candidate sourcing and matching, online interview coordination, employment contract preparation, Hong Kong Immigration Department (ImmD) visa application and submission, Philippine Overseas Labour Office (POLO) or Indonesian Consulate (KJRI) contract verification, government fees (ImmD visa fee, MWO verification, OWWA membership where applicable), and application progress tracking through arrival. Airfare is payable separately.

Question 3

Can I interview a domestic helper before paying?

Accepted Answer

Yes. HelperEx staff will identify suitable candidates and coordinate interviews before you confirm your hire or make any payment.

Question 4

Who handles the application and paperwork?

Accepted Answer

HelperEx coordinates the entire process. We prepare all documents, submit applications to Immigration and the relevant consulate, and keep you updated when action is needed.

Question 5

How can I follow the progress of my hire?

Accepted Answer

Yes. Once you confirm your hire, you can follow your application's progress online and respond directly when documents or actions are needed.

Question 6

How long does overseas hiring usually take?

Accepted Answer

8-12 weeks from contract signing to helper arrival in Hong Kong. Processing times include Immigration Department approval (typically 4-6 weeks), consulate verification, and travel arrangements.

Question 7

What happens if the selected domestic helper cannot proceed?

Accepted Answer

HelperEx will explain your replacement options and any applicable cost treatment based on the stage already completed. Contact us to discuss your case.

Question 8

Which countries can I currently hire from?

Accepted Answer

Philippines and Indonesia. HelperEx currently supports hiring domestic helpers from the Philippines and Indonesia for employers in Hong Kong.

Question 9

Can HelperEx process a domestic helper I found elsewhere?

Accepted Answer

Yes, if the helper is currently in Hong Kong. Our Local Direct Hire service is for employers who have already found a helper. Contact us on WhatsApp to confirm which service suits your situation.

Question 10

Does HelperEx support local ready helper hiring?

Accepted Answer

Yes, HK$3,000. If you have already matched with a domestic helper who is currently in Hong Kong, contact us on WhatsApp so we can confirm the helper's circumstances, processing requirements and price.

Find a domestic helper in HelperEx

Our Services

Agency New Hire

Local Direct Hire

Contract Renewal

Frequently asked questions about hiring in Hong Kong

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